Frequently Asked Questions
Find clear answers regarding our heavy equipment spare parts, compatibility verification, on-site engineering maintenance services, and commercial trading terms.
General & Entity Information
What is the legal entity behind Elara Spares & Engineering?
We operate under ELARA SPARES AND ENGINEERING LLP, a registered Limited Liability Partnership incorporated on December 6, 2025, with its principal office at 629, Dengula Ashram, Dengula, Tensa, Sundargarh, Odisha — 770048.
Are you an authorized OEM dealer or an independent engineering supplier?
We are an independent supplier and engineering service provider. OEM names, trademarks, and model numbers (such as Komatsu, Caterpillar, JCB, Tata Hitachi, BEML) are referenced strictly for identification and compatibility matching. We do not claim to be an authorized dealer or franchisee of any OEM brand unless explicitly stated.
How can I request a formal quotation or commercial invoice?
You can submit an inquiry through our website RFQ portal, send an email to [email protected], or contact our sales and engineering desk at +91 95605 61477. We provide GST-compliant commercial invoices for all transactions.
Spare Parts Sourcing & Fitment
Which spare parts categories are currently available for order?
For our active launch catalog, we specialize in two core categories: (1) Transmission & Drivetrain Parts (gear sets, friction discs, planetary carriers, shafts, torque converter parts) and (2) Hydraulic Components (main hydraulic pumps, control valves, cylinder seal kits, hydraulic motors).
How do you verify parts compatibility before dispatch?
Our engineering team cross-checks your machine serial number, model code, OEM reference part number, and physical dimensions or photos where required before confirming an order.
What are the delivery timelines and shipping methods?
For Odisha mining corridors (Sundargarh, Keonjhar, Jharsuguda), in-stock items are dispatched the same or next day via direct transport. For pan-India clients, parts are dispatched through tracked multimodal road cargo or air express based on urgency.
Equipment Maintenance & Engineering Support
What maintenance and engineering services do you provide?
We provide three core services: (1) Equipment Maintenance Service (routine and corrective maintenance for mining machinery), (2) AMC / Planned Maintenance (structured preventive maintenance agreements), and (3) Onsite Engineering Support (field technician visits for diagnostics and repairs).
Do you guarantee zero downtime?
No engineering provider can honestly promise zero downtime on heavy mining equipment. Instead, we offer responsive engineering support, planned preventive servicing, and rapid spare parts dispatch to minimize equipment disruption responsibly.
How do I book an emergency site visit or schedule an AMC consultation?
Submit your machinery details, site location, and fault description on our /services page, or call our direct engineering line at +91 95605 61477.
Still Have Questions?
Our engineering and commercial team in Sundargarh, Odisha is ready to assist you with specific machine queries.